Everything you need to get started with custom hats and apparel.
Custom apparel has no minimum and no small-order fee. Many hat styles have no minimum; any style-specific minimum is shown in the hat builder.
Yes. For apparel, upload one design and build a lineup of shirts, hoodies, and crewnecks with multiple colors and size quantities. For hats, mix available colors within a style.
Shirts earn 10% off at 25+, 15% at 50+, and 20% at 100+. Hoodies and crewnecks earn 5% off at 25+, 8% at 50+, and 10% at 100+. Each garment model counts separately; colors and sizes of the same model combine. Hat quantities and discounts stay separate.
Yes. Hat bulk discounts start at 6 hats. Hat and apparel quantities do not count toward one another’s discount tiers. Check the hat builder for the pricing and offers that apply to your order.
Yes. Browse our Our Work gallery to see custom hats, embroidered logos, and stitching details. Tap any photo for a closer look and find inspiration for your own design.
We use DTF (direct-to-film) printing. Your artwork is printed onto a special film, then applied to the garment with heat and pressure. It works well for colorful logos, gradients, and detailed artwork.
The apparel builder currently includes one front print. Back and sleeve printing are not offered in this builder.
Hats offer flat embroidery, front-only 3D puff, and high-definition heat transfer options. Side embroidery uses flat stitching. Available options appear in the builder. Visit our Our Work gallery for a closer look at finished projects. If you’re unsure which option suits your logo, contact us for help choosing.
Upload the best version you have. The apparel builder accepts PNG, JPG, and WebP files under 20 MB. We’ll review your artwork, clean it up, and remove the background if needed. Add any special requests in your artwork instructions. You must own the artwork or have permission to use it.
Yes. Select thread colors in the hat builder, or leave notes asking us to match your logo. DTF apparel uses printed artwork rather than embroidery thread.
Custom hats require your approval of a digital proof before production. Check the artwork, spelling, colors, size, and placement carefully. Custom apparel may enter production without a separate proof approval, so review your design and order details before checkout. Builder previews show approximate placement.
Wash cold, inside out, on a gentle cycle. Skip fabric softener. Tumble-dry low or air-dry, and never iron directly over the print. Follow the garment’s care label as well.
The current standard hat turnaround is 5–8 business days plus shipping. Apparel timing can differ; contact us about your deadline before ordering.
Custom products are made to order. Once production begins, we do not offer voluntary refunds, cancellations, or change-of-mind returns. Defective, damaged, or incorrect items are reviewed under our refund policy. Your mandatory legal rights remain protected.
Email support@hatkings.com within seven days after delivery with your order number, a description, and clear photos. Keep the item and packaging, and contact us before returning anything. Approved claims receive a replacement at no charge unless applicable law requires another remedy. This reporting window does not limit mandatory legal rights.
Yes. Contact support@hatkings.com promptly. Before production, we return the amount paid, including any setup fee, but may deduct the actual original credit-card processing fee retained by our payment provider, where law and provider rules permit. We disclose any deduction before completing the cancellation and may waive it. There is no separate percentage-based cancellation fee and no deduction if no fee was retained or a full refund is legally required. Apparel may enter production without a separate proof approval, so do not assume it is on hold. Once production begins, cancellation is unavailable. See our refund policy.
We require a phone number with your shipping address so we can reach you about artwork, hat proof approval, order questions, or delivery if email goes unanswered. Please provide a number where you can be reached; a mobile number is helpful for text reminders. Email remains required for order confirmations and other updates. Providing an order contact number does not sign you up for promotional texts. See our privacy policy.
Check your email inbox and spam folder, then contact support@hatkings.com with your order number if you need help. Custom hat production waits for your approval, so a delayed response can delay your order. Custom apparel may proceed without a separate proof approval.
Contact us with the style you’re looking for. We work with hat manufacturers and wholesalers and can help explore available options.
