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FAQ

Frequently Asked Questions

Can I order just one custom hat?

Yes. Many styles can be ordered with no minimum. If a specific hat style requires a minimum, the builder will show that before checkout.

Do some hat styles require a minimum order?

Yes. Certain premium hat styles have minimum order quantities before checkout. If a style has a minimum, we’ll show it clearly in the builder, and colors can be mixed to reach that total.

Can I mix hat colors in one order?

Yes. You can mix available hat colors within the same style, and those quantities count toward minimums and bulk discounts.

Which decoration method should I choose?

We offer premium Flat Embroidery, 3D Puff, and High-Definition Heat Transfers.

Can I do 3D Puff on the side panels?

3D Puff is available for the Front logo only. Sides use flat embroidery.

What file type should I upload?

PNG, PDF, EPS, and SVG files are best. A transparent background is recommended, but we can clean up most artwork before production.

Can you remove the background from my logo?

Yes. We digitally clean up your artwork so only the design is stitched or printed on the hat.

Can I choose my thread colors?

Yes. You can select thread colors in the builder, or leave notes if you want us to match the colors in your logo.

How does the proof approval process work?

After your order, we'll email a digital proof within 24 business hours. Production begins once you approve.

What is standard turnaround time?

5-8 business days plus shipping time.

Do you offer bulk discounts?

Yes! Bulk discounts start at 6 hats, and free shipping starts at 12 hats. The more you order, the more you save.

Can I return custom hats?

Because these are made-to-order, we cannot accept returns unless there is a production defect.

What if I don’t see the hat style I’m looking for?                                                                 If you don’t see the exact hat you want on our site, reach out through our contact page. We work direct with hat manufacturers and/or wholesalers to source the best quality and most popular products on the market. 

What does embroidered text look like?                                                                             Custom text is embroidered using a standard sans serif font for a clean, professional appearance. See an example below, or click here for a larger image.