At HatKings, our goal is to deliver high-quality custom headwear that meets your expectations. If there is ever an issue with your order, please contact our support team as soon as possible so we can review your case and work toward a fair solution.
Because each product is custom-made, all sales are considered final. We do not offer standard returns or refunds on customized items.
If you receive an item that is incorrect, damaged, or produced in error, we may approve a return at our discretion. In these situations, customers must contact us within 30 days of delivery and arrange return shipping if requested. Items must be sent back in their original condition to qualify for review.
HatKings is not responsible for packages that are lost or delayed once they are in transit with the shipping carrier.
Returned items must be unworn, unwashed, unused, and include all original tags and packaging. Products that do not meet these requirements may be declined.
When a returned item is received, our team will inspect it to determine whether a replacement is appropriate. If approved, we will produce and ship a replacement at our discretion.
Due to the personalized nature of our products, refunds are not offered. Approved claims are resolved through replacement only.
Production and artwork preparation begin shortly after an order is placed. For this reason, cancellations are limited.
Orders may only be canceled within 48 hours of purchase. If artwork preparation has already begun, a $30 setup fee will apply.
Canceled orders may also be subject to a 15% processing fee to cover administrative time and material costs.
Once production has started, orders can no longer be canceled.