Last updated: September 13, 2026
This policy applies to custom hats and apparel ordered through HatKings.com, the HatKings app and the Custom Shirts app. Custom products are made to order. Once production begins, we do not offer voluntary refunds, cancellations or change-of-mind returns, subject to the mandatory rights described below.
If your order arrives damaged, has a manufacturing defect, or differs from your order or approved proof where applicable, contact support@hatkings.com within seven days after delivery. Include your order number, a description of the issue and clear photographs. Approved claims are resolved through replacement at no charge, except where applicable law requires another remedy.
Contact us before returning any item so we can provide instructions. Keep the item and packaging available for review. The seven-day reporting period does not shorten any mandatory rights or remedies provided by law.
You may cancel your order before production begins by contacting support@hatkings.com promptly. For customer-requested cancellations before production, we return the amount paid, including any setup fee, but may deduct the actual original credit-card processing fee charged for your payment and not refunded to us by our payment provider, where permitted by applicable law and payment-provider rules. This is not a separate cancellation fee. No deduction applies if no processing fee was incurred or retained. We will disclose the exact deduction before completing the cancellation and may waive it at our discretion. No fee is deducted where a full refund is legally required. Once production begins, orders cannot be canceled and we do not offer voluntary refunds on custom products, subject to rights and remedies required by law.
The $30 setup fee for qualifying small orders is an order charge disclosed in the applicable pricing. If an order is canceled before production, any setup fee paid is included in the amount returned, subject only to the permitted actual credit-card processing-fee deduction described above. We do not charge a separate percentage-based cancellation fee.
Custom hats require customer proof approval before production. Custom apparel may begin production without a separate customer proof approval; do not assume an apparel order is on hold while awaiting a proof. Review artwork, spelling, colors, sizes, quantities and placement carefully before submitting your order. On-screen previews are guides; materials, production methods and display settings can affect the finished appearance. Any material changes we make to an approved hat proof require approval of the revised proof before production. Approval does not waive remedies for defective products or products that differ from the approved design.
We ship only within the United States. Contact support@hatkings.com if an order is delayed or not delivered so we can investigate. If we cannot ship within the applicable promised timeframe, we will provide notices, delay-consent options, cancellation options and refunds as required by law.
Nothing in this policy excludes a refund, replacement or other remedy we are legally required to provide. No processing fee is deducted where a full refund is legally required. These updated terms do not reduce rights or promises that applied when an existing order was placed.